Problem found....

the cache from DNN....

Button for AJAX enable and keys available....the module is now working perfect...

I'm not sure about the cache in DNN, but you can try to goto:
Host > Host Settings
and click on "Resart Application".

Then, try the "Enable Ajax.NET".  (You must be logged in as Host to see the Enable Ajax.NET options) in the Module menu.

-- Will Gillen
-- Swirlhost, Inc.

I manually checked (and changed) the web.config file....still getting the same behavior.   I've rectivated the portal.  I've cleared the DNN cache.   Is there some setting I need to ask the ISP to check?

The chat module is on a page visible to 'registered users' only.  Could that be part of the issue?  (even though I'm registered, logged in as host)

Jill

Jill,

It sounds like the Ajax provider is not fully activated.  Can you send a copy of the Web.Config (please remove the SiteSQLServer information for security reasons) to our support desk at:  support@swirlhost.com.  Also, if you can provide a URL and a username who can access the page we can run some HTTP troubleshooting to see what might be causing the problem.

-- Will Gillen
-- Swirlhost Inc.