Does the chat work with 4.3.4? - Installation Help (v1.0)

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8/5/2006 12:08 PM

	Chad Hensley
12 posts

Does the chat work with 4.3.4?

I have tried upgrading to 4.3.4 frmo 4.0.3 and when I go to the Live Chat page, the username doesn't show up on right. When I try to post it says unable to connect to server.

Also, I entered a ticket for this the other day, but when there are 20 or more users talking, the chat just can't take it. Enumeration errors and sometimes it just goes crazy and I have to delete the module completely.

8/7/2006 10:03 AM

	Swirl Host
2 posts

Re: Does the chat work with 4.3.4?

Do you have a URL where we can see this error in action? We have a development box running DNN 4.3.4 without any errors, so we need to see the errors on your server to find out what the problem is.

Thank you.

-- Will Gillen
-- Swirlhost Support

8/8/2006 3:18 PM

	Chad Hensley
12 posts

Re: Does the chat work with 4.3.4?

I want to upgrade my 4.0.3 site to 4.3.4. The site is katharinefans.com .

When upgrading on my development environment, the Live Chat is the only module that doesn't work.

The second issue is when 20 or so users get into the chat. The chat goes crazy, crashes, and it is also causing my worker process to stay 75%+. I kill the worker process, the chat kicks everyone out, and everything is normal again. To see a lot of people online chatting, you would have to get on around 10pm Eastern Standard Time in the US. It has been occuring on a nightly basis.

Thanks,

Chad

8/10/2006 12:25 AM

	Chad Hensley
12 posts

Re: Does the chat work with 4.3.4?

Here is the error in the application log. The module caching method is memory. It is NOT disk. I do use page filing.

The user host address changes, so I am assuming it happens when a person enters and leaves the chat? I am not sure.

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 8/9/2006 11:12:42 PM

Event time (UTC): 8/10/2006 4:12:42 AM

Event ID: 8cbd2049bf914e38a2c42945b41ebff4

Event sequence: 2

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/8577/Root-1-127996567600000000

Trust level: Full

Application Virtual Path: /

Application Path: D:\inetpub\vhosts\Edited\httpdocs\

Machine name: SNAGWEB01

Process information:

Process ID: 5576

Process name: w3wp.exe

Account name: SNAGWEB01\IWPD_2(BigSnag)

Exception information:

Exception type: IOException

Exception message: The process cannot access the file 'D:\inetpub\vhosts\Edited\httpdocs\Portals\_default\Cache\R2V0UG9ydGFsU2V0dGluZ3M1.resources' because it is being used by another process.

Request information:

Request URL: http://Edited/DesktopModules/SWIRL.DNN.Modules.ChatRoom.AJAXMethods,SWIRL.DNN.Modules.ChatRoom.ashx

Request path: /DesktopModules/SWIRL.DNN.Modules.ChatRoom.AJAXMethods,SWIRL.DNN.Modules.ChatRoom.ashx

User host address: Edited

User:

Is authenticated: False

Authentication Type:

Thread account name: SNAGWEB01\IWPD_2(BigSnag)

Thread information:

Thread ID: 8

Thread account name: SNAGWEB01\IWPD_2(BigSnag)

Is impersonating: False

Stack trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.File.Delete(String path)

at DotNetNuke.Services.Cache.FileBasedCachingProvider.FBCachingProvider.Remove(String CacheKey)

at DotNetNuke.Services.Cache.FileBasedCachingProvider.FBCachingProvider.Insert(String CacheKey, Object objObject, CacheDependency objDependency, DateTime AbsoluteExpiration, TimeSpan SlidingExpiration, Boolean PersistAppRestart)

at DotNetNuke.Common.Utilities.DataCache.SetCache(String CacheKey, Object objObject, TimeSpan SlidingExpiration, Boolean PersistAppRestart)

at DotNetNuke.Entities.Portals.PortalSettings.GetPortalSettings(Int32 TabId, PortalAliasInfo objPortalAliasInfo)

at DotNetNuke.Entities.Portals.PortalSettings..ctor(Int32 tabId, PortalAliasInfo objPortalAliasInfo)

at DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e)

at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

8/10/2006 10:13 AM

	Will Gillen
34 posts

Re: Does the chat work with 4.3.4?

Thank you for posting the application error. This definitely helps us narrow down any potential problems.

You had previously mentioned two separate problems: 1.) in 4.3.3 things are not working as expected, and 2.) in your current implementation when 20+ users enter the room you see some problems.

I am curious then, is this application log error from the current implementation (production) server that you are running, or is it from the 4.3.3 server?

We will start looking into the issue as soon as we know which so that we can open the correct version of code to trace down the error you have posted.

Thank you.

-- Swirlhost Support

-- Will Gillen, Swirlhost Inc.

8/10/2006 10:40 PM

	Chad Hensley
12 posts

Re: Does the chat work with 4.3.4?

The application error is with the 4.0.3.

I want to upgrade to 4.3.4 but cannot because it doesn't recognize users in the chat.

8/12/2006 10:25 AM

	Swirl Host
2 posts

Re: Does the chat work with 4.3.4?

In the appliation error that you previously posted, it appears that the caching provider is (for some reason) trying to write to the file-based caching provider (i.e. disk), even though you don't have file-based caching provider turned on!??

There are a couple of things in the Web.Config file that could cause the file-based caching provider to be invoked (even if using broadcast-polling caching provider).

Can you send a copy of your Web.config file to: support@swirlhost.com Please remove the SiteSQLServer information and the MachineValidation/Decryption Keys. Leave everything else intact. Please do not post your Web.Config file here in the forums for security reasons.

Also, you mentioned that you are using "Page Filing". Are you referring to something other than the Operating System's Page File for memory swap? If so, can you elaborate about "page filing" in your email to support@swirlhost.com?

Chad, Thank you very much for continuing to provide information about the problem you are seeing. We are working to find out what exactly is causing it. We only ask for all this information so that we can best replicate exactly the same conditions in our test lab.

Thank you again,

-- Swirlhost Support

8/15/2006 1:21 PM

	Chad Hensley
12 posts

Re: Does the chat work with 4.3.4?

The changes to the web.config have helped. The worker process is no longer maxing out like it was. However, there were reports last night that the chat did act up after a lot of people came into the chat and started talking.

As far as the upgrade to 4.3.4, do you have a solution?

6/11/2007 11:52 PM

	Jill Johnson
5 posts
vnw.org

Re: Does the chat work with 4.3.4?

I'm having the same problem with DNN 4.3.7. Has anything been figured out to resolve the problem?

Thanks,

Jill

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