While we encourage folks to take advantage of the support options with in the Forums here on Swirlhost, we would like to recommend that if you are having problems installing the chatroom on your production site, or are experiencing an error, please open a ticket with our helpdesk by sending an email to:

support@swirlhost.com

That is by far the fastest way to obtain support for the chat module, since the helpdesk is monitored much more closely than the Forums here on the site.

Thank you!

-- Will Gillen
-- Swirlhost Inc.

Per our conversation in Live Support, I believe we have solved your problem.

If you the "Enable AjaxPro" option does not work in your hosting environment, you can ADD the following line manually to your web.config file:

Find the section <httpHandlers>

Just below that line, add the following:
<add verb="POST,GET" path="DesktopModules/SWIRLChat/*.ashx" type="AjaxPro.AjaxHandlerFactory, AjaxPro.2" />

Save your Web.Config file.

AjaxPro is now enabled on your DNN instance.

Please remember, you still need to enter your license keys and other performance parameters in the ModuleMenu > HostSettings page.

Thanks!

-- Will Gillen